Shipping Policy

Canadian Orders

All Canadian orders placed are processed, packed, and shipped within Canada.  Most of our packages are shipped from our location in Eastern Ontario, with the exception of a few items that are shipped directly from our vendor in Canada which may take up to 3 weeks for delivery. All of our packages are shipped with Canada Post, up to 7 business days after the order is placed. No duties or additional taxes will be incurred after placing your order. Any additional shipping costs incurred for rejected or returned to shipper packages will be the responsibility of the customer.

Local Pickup & Delivery

Local pickup is available at our location in Pembroke.  Please leave us your phone number and email address so that we can contact you with pick up or delivery arrangements.  Once your order is received, we will send a separate text message or email confirmation to arrange the pickup/delivery location and time. If you did not receive any notice within 48 hours please contact us through text or email at 613-559-0845 / info@joyfullotus.ca. 

Local Delivery is limited to a 30 KM radius from our location in Pembroke, Ontario.

In the event of arranged pick-up, a grace period of 7 days will be given to the no-show customer to follow up before we mark your transaction as finished.

International Orders

Please contact us with your country and state if your country is not available for shipping. All International orders placed are processed, packed, and shipped within Canada.  Most of our packages are shipped from our location in Eastern Ontario, with the exception of a few items that are shipped directly from our vendor in Canada, which may take up to 3 weeks for delivery. All packages are shipped using Canada Post, up to 7 business days after the order is placed. Duties or additional taxes may be incurred at every country’s customs border after placing your order with us. Any additional shipping costs incurred for rejected or returned to shipper packages will be the responsibility of the customer.

Packaging

All delivery packages fulfilled by Joyful Lotus and may be packed with reused boxes and stuffing. We are committed to using repurposed boxes when it makes sense.  Please note that we will not use any boxes that are damaged or unsanitary. At Joyful Lotus we repurpose and pack with love!